In addition to your statutory rights under the new European Distance Selling Directive you have the right to cancel an order.

This must be made in writing and received within 7 days from the day after you place the order. You are responsible for the safe storage and return of the items at your cost and risk. All items must be received back in the original condition as supplied within 14 days of the original order date. A refund will be issued within 30 days.

This will exclude any item specially ordered. All claims for shortages, damaged or defective items must be made in writing within 7 days of receipt. Any item returned as faulty that is found to have no fault will occur a handling charge.